Custody, Verification and Seed Phrase Requests

Yes. SimpleSwap is self-custodial, so it never holds a long-term balance of user funds, which removes exchange custody risk. Wallet address accuracy, network selection and avoiding phishing lookalikes remain the user's own responsibility.

No. A floating rate tracks the live market and is set at the moment of execution, so the final amount can land slightly above or below the initial quote. That's normal market behavior, not an error. Choosing a fixed rate instead locks the price for 20 minutes if certainty matters more.

Loss of funds, in most cases permanently. Many assets exist on more than one blockchain network, and a confirmed on-chain transaction generally can't be reversed or recalled. Confirming the correct network before sending is one of the few checks that's entirely on the user, not the platform.

Through one of three openings, according to SimpleSwap's Know the Scam project: contact you did not initiate (fake support, cloned sites, grooming), a reason to act (fake bonuses, airdrops, honeypot tokens), or a request for a specific action (an approval signature, a pasted address, a transaction). A scam needs your participation, so it has to appear at each stage — which is also where it can be caught. The full breakdowns are published in the SimpleSwap Safety Academy.

No, not for most crypto-to-crypto swaps. Choose a pair, enter the receiving wallet address, and send the deposit. An optional account unlocks the Loyalty Program, swap history and price alerts.

Yes, in specific cases. Fiat-to-crypto purchases go through payment partners that apply their own KYC checks, and a crypto-to-crypto swap can require verification if it's flagged during compliance screening. SimpleSwap will ask for source-of-funds details in that case, never for a seed phrase or private key.

No. SimpleSwap is self-custodial: it does not maintain a long-term balance of user funds, and a swap moves directly between a wallet you own and a wallet you own.

Confirmation times vary by blockchain, and congestion happens on any network. Every swap has a unique order ID with status tracking, so check that first. If there's genuinely no update after a reasonable wait, contact official support through simpleswap.io rather than any other channel.

Check that the address bar reads simpleswap.io exactly, with nothing added before or after it. Type the domain directly or use your own bookmark rather than following a link from a message, comment or ad, and treat any request for a seed phrase as disqualifying.

No. There is no legitimate reason for SimpleSwap, or any swap service, to ask for a seed phrase or private key. A request for either, on any page or from anyone claiming to be support, is always a red flag.

Four things: the domain reads simpleswap.io exactly, the receiving address is copied correctly, the network matches the asset you're sending, and the rate type (fixed or floating) is the one you meant to pick. All four take a few seconds and can't be undone once the transaction confirms.

There is. Address Check, a tool in the SimpleSwap Customer Account, takes a wallet address and its network and screens it for links to sanctioned entities and other risk categories, reporting back a risk level and the connections found. Screening relies on third-party services and may not identify every issue, so it informs a decision rather than making one. The monthly number of checks is set by your Loyalty Program level.