Self-Custodial by Design, With Three Checks on You
Yes, in the sense that matters most for a swap service. SimpleSwap is self-custodial, so it never holds a long-term balance of your funds, and it never asks for your seed phrase or private key. What still depends on you: verifying the receiving address, the network, and the official domain before you send.
Real SimpleSwap
One domain, one set of official channels: worth confirming, not worth panicking over.
simpleswap.io is the only official domain. A lookalike with an extra word, a different ending, or a misspelling isn't affiliated with it.
Official support responds inside a chat you started. It doesn't reach out to you first, and it doesn't ask to continue the conversation somewhere else.
No legitimate reason exists to ask for a seed phrase or private key. A request for either is disqualifying, regardless of how official the message looks.
Impersonation happens around the service, not through it. Cloned sites and fake support accounts target the SimpleSwap name; that isn't something the official service does.
Type it directly or use your own bookmark. If a link arrived through a DM, comment, or ad, treat it as unverified until the address bar confirms it.
How Safety Works
Safety on SimpleSwap splits three ways: what the service runs, what the network determines, and what you're responsible for.
What the service runs
Routing
Matches your swap to the best-filling source across 20+ liquidity providers.
Self-custody
No standing balance held between swaps; funds move wallet to wallet.
Compliance screening
Automated checks can pause a swap to clarify a transaction's context.
What depends on the network
Blockchain confirmations
Timing depends on the network you're using, not on SimpleSwap.
Liquidity conditions
Rate and fill speed depend on the provider matched for that swap.
Network fees
Set by the blockchain itself, not by SimpleSwap.
What you need to verify
Receiving address
Copied correctly and double-checked before you confirm.
Network match
The same asset can exist on more than one chain; pick the right one.
Domain and device
simpleswap.io exactly, and no phishing link or lookalike app.
Before You Swap
Six checks, none of them longer than a glance.
- 1
Domain reads simpleswap.io exactly. No extra words, characters, or a different ending.
- 2
Receiving address is correct. Copied from a source you trust, not retyped from memory.
- 3
Network matches the asset. The same coin can exist on more than one chain.
- 4
Rate type is a deliberate choice. Fixed for certainty, floating for a tighter spread.
- 5
No seed phrase or private key, anywhere. SimpleSwap never asks for either.
- 6
Order ID is saved. It's how you track the swap and how support verifies it if you need help.
Brand & Product Evidence
What's actually on record, checkable rather than asserted.
- History
- Operating continuously since 2018, across every crypto market cycle since.
- Apps
- Web, iOS and Android, redesigned in 2026 with a faster swap flow and price alerts.
- Integrations
- Built into 6,000+ partner products, including Exodus (NYSE-listed), Tangem, Ellipal, Cake Wallet and Tonkeeper.
- Infrastructure
- Routes each swap across 20+ CEX and DEX liquidity providers, covering 2,800+ cryptocurrencies and 3.2M+ trading pairs.
- Ratings
- 4.1 TrustScore ("Great") on Trustpilot from 2,600+ reviews, and 4.5/5 on Cryptoradar, as last reported.
Check the current version yourself
Rates, policies and support all live on simpleswap.io.